Frequently Asked Questions
FAQ’s – READ before your Contact
Where are your panels shipped from ?
Bluetone Acoustics is based in Dabie, Poland
I just placed my order. When can I expect delivery ?
Thanks for your business! We build everything to order, and orders typically ship within 5-10 business days. Once your order is complete, it will ship from our facility and you’ll receive tracking updates directly from DHL. Shipping usually takes anywhere from one to five days depending on your distance from Poland. If you need any special accommodations for shipping, please contact us directly.
What payment methods are accepted ?
You can pay by credit card or bank transfer directly through your bank. We also accept PayPal payments.
What shipping company do you use ?
Within the Europe, we ship using DPD or DHL. Within U.S.A. and Canada, we ship using FedEx Ground.
I ordered wrong item. How can I return a product ?
All of our products are 100% Guaranteed. You may return items for a full refund (excluding custom products) within 30 days. We require customers to pay for roundtrip shipping – the cost to send products to you and the cost to ship returns back to us.
What's inside your panels ?
Our goal is to provide customers with acoustic treatments they can depend on for years to come which is why we use quality materials to manufacture products that outshine everything else on the market. Our products are not a simple frame around a sheet of mineral wool, but a unique frame design that uses ISOVER quality rigid fiberglass.
Can I order custom sized panels ?
We can absolutely manufacture acoustic panels and bass traps per your specifications. We’ve done all sorts of custom orders from smaller sizes to extra large panels. We offer custom size products in our 14 standard fabrics. Just contact us to get started! firstname.lastname@example.org.